Refund policy
- Introduction
This Return and Cancellation Policy (the "Policy") governs your right to return or cancel products purchased from our website, eatclean.ae.
- Right to Return
You have the right to return any product purchased from our website within 30 days of the date of purchase for a full refund. To return a product, you must contact us at eshanka@eatclean.ae and provide us with your order number and the reason for the return. We will then send you a return shipping label.
- Conditions for Return
Products must be returned in their original condition, with all tags and packaging. Products that have been used or damaged will not be accepted for return.
- Right to Cancel
You have the right to cancel your order at any time before it is shipped. To cancel your order, you must contact us at [email protected] and provide us with your order number.
- Refunds
Once we have received your returned product, we will process your refund within 10 business days. Refunds will be made to the original payment method used to purchase the product.
- Exceptions
The following products are not eligible for return or cancellation:
- Products that have been used or damaged
- Products that are custom-made or personalized
- Products that are sold as "final sale"
- Contact Us
If you have any questions about this Policy, please contact us at eshanka@eatclean.ae
- Changes to this Policy
We may update this Policy from time to time. The most current version of the Policy will always be available on our website. If you continue to use our website after the Policy has been updated, you agree to the updated Policy.